Returns & Renting

RETURNS, EXCHANGES & RENTAL POLICY

Bettyoncé’s Boutique Return & Exchange Policy

We want our customers to feel confident when shopping with Bettyoncé’s Boutique. Please review the following policies carefully before completing your purchase.

RETURNS & EXCHANGES

Bettyoncé’s Boutique does not offer cash or original-payment refunds unless otherwise required by applicable law.

Eligible merchandise may be exchanged or returned for store credit only within 2 days of receiving or purchasing the item.

To qualify for an exchange or store credit, merchandise must be:

• Unworn and unused
• Unwashed and unaltered
• Free from stains, odors, makeup, hair, lint, or damage
• In its original condition and packaging
• Returned with all original tags attached

Items that do not meet these conditions may not be accepted.

FINAL SALE ITEMS

The following purchases are FINAL SALE and are not eligible for returns, exchanges, or store credit:

• Custom-made or made-to-order dresses
• Special-order dresses ordered specifically for the customer
• Altered merchandise
• Clearance or marked-down items labeled Final Sale

Please carefully review your size, measurements, color, style, and event date before placing a custom or special order.

ONLINE ORDERS

For online purchases, customers are responsible for selecting the appropriate size and providing accurate measurements when requested.

We strongly recommend having measurements taken professionally, especially when ordering formal, designer, Quinceañera/Sweet 16, flower girl, or other special-occasion dresses.

If an eligible online order needs to be exchanged, please contact us within 2 days of delivery before returning the merchandise. We will provide instructions for the exchange or store-credit process.

Shipping charges are non-refundable. Customers are responsible for return shipping costs unless the merchandise received was incorrect or defective.

DAMAGED OR INCORRECT ITEMS

Please inspect your order immediately upon delivery. If you receive an incorrect item or an item that arrives damaged, contact Bettyoncé’s Boutique as soon as possible and include your order number and photos of the item so we can assist you.                                                      

DRESS RENTALS

Dress rentals are available only for Wedding, Quinceañera, and Sweet 16 gowns.

All rentals must be completed in person at our store. Rental services are not available online and gowns cannot be shipped for rental.

Customers must visit the boutique to try on and select a gown. Any eligible Quinceañera or Sweet 16 gown that fits and is available for the customer’s event date may be rented for 50% of the regular purchase price.

Rental customers must follow all pickup, return, late-fee, and care requirements stated in the rental agreement.

CONTACT US

Questions about an online order, exchange, store credit, or rental can be directed to Bettyoncé’s Boutique:

Phone: (857) 244-4149
Email: bettyonceboutique@gmail.com
Location: South Shore Plaza, 250 Granite Street, Braintree, MA 02184